Contact us – Repair, Return (RMA) and Recalibration
An RMA (Return Material Authorization) number must be obtained before returning product(s) to L’Essor Français Electronique.
The RMA number should also be clearly marked on the outside of the shipping container.
Packages returned without an RMA number will be refused.
Please fulfill the RMA form below and you will receive a RMA from our Customer Service Department.
Our Return Policy:
♦ Parts must be within warranty period. (See our Sales Terms for warranty conditions)
♦ Parts that fall within EFE operating specifications or are deemed defective due to customer misapplication will be returned as is, and could be subject to an evaluation fee.
♦ Parts must be returned in adequate condition in proper packaging and shipping material (must adhere to ESD safety precautions, if applicable).
♦ If you need immediate replacement, consult your Sales Contact to get a quote for new product(s).
♦ Request for Failure Analysis or Corrective Action (FACAR) will be honored in accordance with EFE internal Quality guidelines.
Note: Parts must be returned within 30 days of the RMA number being generated.
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